Israel Patent Office Appoints Ombudsman to Deal with Customer Complaints
In a welcome development, the Israel Patent Office has announced establishing an ombudsman to deal with customer complaints. Dissatisfied parties can now email Patent.Customer-Serv@justice.gov.il.
I believe this development to be part of an ongoing initiative by the Israel Patent Office to obtain ISO certification, and view both developments positively.
Dr Michael Factor is a leading Israel Patent and Trademark Attorney. For queries regarding filing and prosecuting patents in Israel contact Dr. Factor on mfactor @ ipfactor.co.il.
